Important Updates to Booking Your Appointment
Whether you’re a new or established patient at our office, all patients must book their appointments ahead by phone or online. We are not a walk in office so other scheduled patients can be seen on time.
If you cancel your appointment within one business day, or do not show up to your appointment, there is a cancellation fee of 150$. If your appointment is booked for a procedure, you will be responsible for a $500 Cancellation/No Show fee. Please contact our team with any questions regarding this policy.
If you have any questions outside of appointment availability, please contact us.
As a paperless practice, we use a HIPAA Compliant Texting Service, to communicate with all of our patients. It is vital to your patient care that you remain opted-in to receive our text notifications. We only use texting to notify you about important patient care related information. We never use this to solicit or market to our patients. Please contact us if you have any questions regarding our texting protocols.
If you are booked for a Virtual Consultation with the doctor, please allow a 30 minute grace period surrounding your confirmed Virtual Appointment time as we are actively seeing patients in the office.
If you are booked for a Follow Up Appointment, please note that this is also subject to our Cancellation Policy.
You can book your appointment directly online on our website. You will be able to see all up-to-the-minute availability through the next 30 days.
We ask all patients to arrive 15 MINUTES PRIOR to their scheduled appointment time. If you are unsure about your arrival time, simply call or text us. Thank you for your cooperation.
Late Arrival / Appointment Forfeiture Policy for Confirmed Appointments
If you arrive more than halfway through your scheduled appointment timeframe, you may be subject to a $150 Appointment Forfeiture Fee if you are unable to wait until your Provider is able to treat you. We will do our best to help you receive your desired treatment that same day, but you may have to wait until time allows us to do so within the predetermined schedule. We highly encourage all patients to arrive 15 minutes prior to their appointments to avoid any issues with receiving their allotted time.
Cancellation Policy for Virtual Consultations & In Office Appointments
If you are a patient with a confirmed 15-30 minute appointment, you are subject to our 1 Business Day Move/Cancel/No Show fee. This means that if you move or cancel your appointment within 1 business day of your confirmed time, or you do not show up to your virtual consultation or in-person appointment, you will be charged a $150 fee to the card on file.
If you are booked for any procedure below, and you breach the cancellation policy, you will be charged $500. Our cancellation policy is strictly enforced. Please contact our team with any questions.
- IV drips
- Vascular procedures
Cancellation Policy for Last Minute Cancellations Due to COVID-19
As we aim to protect the health and safety of our Providers, Staff, and Patient Community, we encourage patients to share with us if they are awaiting a COVID-19 Test, are symptomatic, or believe they've been exposed to COVID-19 as soon as possible before their confirmed appointment. If you are scheduled for a confirmed appointment and inform our team the day of your confirmed appointment that you are canceling due to a COVID-19 concern, you may be subject to a cancellation fee and a credit for any of our cash services.
This amount will never expire and can be used towards any treatment with your provider. We will assist you personally in rebooking your treatment after receiving your negative test results, at your convenience. We encourage patients to take advantage of rapid testing if you do believe you've been exposed before your appointment and inform us of any feeling of COVID-19 symptoms, as soon as possible, if you have an appointment on the books. We thank our patient community for continuing to communicate openly with us, supporting our business in these challenging times, and understanding that we're doing our part in protecting the time and resources of all patients by upholding our policies.
Due to COVID-19 Concerns, we ask patients to arrive on time or within a 10 minute window of their scheduled appointment. If you are arriving earlier than 10 minutes before your appointment, you must call the office at 212-906-9111 before entering the practice. If you are running more than 5 minutes late, you must call the office at 212-906-9111 and inform the team.
We are practicing social distancing and limiting the amount of patients in the office at one time. Your arrival time is a part of the protocol agreement you sign before your appointment. We are very grateful for your cooperation.
If you are more than 10 minutes late to your appointment, there is no guarantee that you will receive treatment that day. Out of respect for the other patients and their scheduled time, we may reschedule you for another day to receive any necessary treatment.
Payment is due in full at the time of treatment. If paying by credit card, the card must be in the patient’s name. If not, then a credit card authorization form must be completed, signed, and returned to the office in order to receive treatment.
BOOKING YOUR APPOINTMENT
All patients are to book their appointment through our online scheduling page.
You have direct access to the next 90 days of our availability.
New Patients can book an In Office or Virtual Consultation before your treatment. Please book your In Office Consultation online or call our front desk to schedule a Virtual Consultation.
If you have any questions outside of scheduling inquiries, call us at 212-906-9111.
DURING YOUR APPOINTMENT
All patients will receive a temperature check at Reception, sanitize their hands and phone, and will be immediately escorted to their designated treatment room. All patients must wear a mask upon arrival and in any common area.
Water & Refreshments
We appreciate your interest in our office and know that the process of finding and trusting a qualified provider can be a challenging process. We’re happy you found us and we can't wait to meet you.